This webinar focuses on the point where planning becomes delivery and where the effectiveness of operational controls becomes visible. Participants will explore how production and service activities can be performed under controlled conditions, supported by competent people, suitable infrastructure, reliable information, appropriate monitoring, and effective measures to prevent human error.
The session will examine identification and traceability, customer and external provider property, preservation, post-delivery activities, process validation, operational changes, and the controlled release of products and services. We will also address how nonconforming outputs must be identified, contained, evaluated, corrected, and prevented from unintended use or delivery.
Participants will gain practical guidance on establishing clear acceptance criteria, defining release authority, maintaining traceability, managing concessions, and retaining evidence that products and services have met requirements before reaching the customer.