Reliable results do not come from methods, equipment and quality controls alone. They depend on people who understand the purpose of technical requirements and take responsibility for applying them correctly.
Drawing on clauses 7.2, 7.5, 7.6 and 7.7 of ISO/IEC 17025 and clauses 7.3.2, 7.3.3, 7.3.4, 7.3.6 and 7.3.7 of ISO 15189, this webinar explores method selection, verification, validation, technical records, measurement uncertainty and the ongoing monitoring of result validity.
Using the LEAD Laboratory Leadership Model, participants will consider how personal discipline protects technical quality, how teams share knowledge, how systems maintain consistency and how technical excellence becomes part of the culture. The LEAD Laboratory Pulse Assessment will reveal where confidence in results is strong and where it may depend on informal knowledge or inconsistent practices.