Webinars

Every nonconformance is a teacher.

In this session, we shift from blame to learning—seeing findings as reflections, not failures. Through the Competency Triangle, we’ll explore how purpose competence drives ownership, process competence supports root-cause depth, and culture competence enables humility and growth. Risk-based action becomes a path to healing the system.

Drawing from ISO/IEC 17025 and ISO 15189, we’ll look at how to handle nonconforming work effectively, determine root causes, and ensure that corrective actions truly prevent recurrence. Participants will learn to interpret findings not as gaps but as guidance, transforming compliance into continuous self-awareness.

Improvement is the heartbeat of a living system.

We’ll conclude the series by weaving together purpose, process, and culture to create laboratories that evolve consciously. Learn how to transform risks into opportunities, data into dialogue, and compliance into contribution. This is where quality becomes healing—and the laboratory becomes a living organism of service to life itself.

Referencing ISO/IEC 17025 Clause 8.6 and ISO 15189 Clause 8.10, we’ll explore how laboratories can embed continual improvement into everyday practice. We’ll discuss management feedback loops, innovation, and lessons learned from data, audits, and incidents. Participants will leave inspired to cultivate improvement not as a corrective act, but as a natural rhythm of awareness and purpose.

African laboratory medicine is at a critical turning point, where resource constraints, workforce shortages, and rising healthcare demands require new approaches to sustainability and growth. This session explores how strategic automation, frontier diagnostics, and laboratory data can reposition laboratories from cost centres into drivers of health system resilience and improved patient outcomes.

Participants will gain practical insight into selecting context appropriate technologies, evaluating automation investments, and using laboratory data more strategically. The session provides a practical African focused framework for building future ready laboratories that deliver greater value, efficiency, and impact.

This interactive session introduces the CALIPS Framework, a strategic networking model designed to help laboratory professionals expand beyond technical roles into leadership, entrepreneurship, consultancy, and other career opportunities. CALIPS focuses on six essential relationships: Coach, Academic Mentor, Life Mentor, Industry Mentor, Peer Mentor, and Sponsor. Participants will assess their existing networks, identify critical gaps, and learn practical strategies for building authentic, mutually beneficial professional relationships.

Through self-assessment, practical examples, and networking strategies, attendees will develop a personalized action plan to strengthen their professional influence, visibility, and opportunities for career growth beyond the bench.

In today’s competitive healthcare environment, technical expertise alone does not guarantee career advancement. This interactive session explores how laboratory professionals can build an authentic personal brand that increases visibility while maintaining professional integrity.

Participants will learn how to identify their unique value, strengthen their LinkedIn presence, communicate expertise through engaging content and storytelling, and position themselves for leadership, consulting, speaking, and entrepreneurial opportunities. Using practical frameworks and real-world examples, attendees will develop actionable strategies and a personalized 30-day plan to strengthen their professional reputation, influence, and visibility beyond the bench.

The newly released SANAS TR 26-04 introduces revised criteria for the validation and verification of methods used by chemical laboratories and amplifies the requirements of ISO/IEC 17025. This webinar will provide participants with a clear overview of the updated document, helping laboratories understand the terminology, principles and expectations that now apply when determining whether a method requires validation or verification and the extent of work that may be necessary.

During this webinar, we will unpack the key requirements of the new TR 26-04, including fitness for purpose, risk-based selection of validation and verification activities, method performance characteristics and acceptance criteria, validation planning, statistical evaluation, measurement uncertainty, reporting and retention of validation evidence. We will also discuss the requirements for ongoing review of method performance and the circumstances that may trigger reverification or revalidation.

Particular attention will be given to helping participants understand what the revised requirements mean for laboratories and what they should be aware of when reviewing their existing approach to method validation and verification.

Leadership in a laboratory is not defined only by position, authority or job title. Every person leads through the choices they make, the standards they uphold, the way they influence others and the responsibility they take for the integrity of laboratory results.

This opening webinar introduces the LEAD Laboratory Leadership Model, a practical framework built around four dimensions: Lead Self, Enable Others to Lead, Align the Laboratory System and Develop a Sustainable Quality Culture. Drawing on clauses 5.5, 5.6, 5.7, 6.2, 8.1 and 8.2 of ISO/IEC 17025, together with clauses 5.2, 5.4, 5.5, 6.2, 8.1 and 8.2 of ISO 15189, participants will explore how leadership connects with competence, authority, communication, accountability and management system effectiveness. This webinar will challenge every laboratory professional to recognize their influence and consider what it truly means to become a leader of quality.

Integrity is tested not when the correct decision is easy, but when pressure, fear, relationships or personal interests make it difficult.

This webinar explores the leadership responsibilities behind impartiality, confidentiality and ethical laboratory practice. Drawing on clauses 4.1 and 4.2 of ISO/IEC 17025 and clauses 4.1, 4.2, 4.3 and 6.2.1 of ISO 15189, participants will consider how conscious and unconscious influences can affect judgement, how confidential information must be protected and how everyday decisions can strengthen or compromise trust. Using the LEAD Laboratory Leadership Model, we will examine personal courage, peer influence, organisational safeguards and the behaviours needed to protect integrity consistently. Participants will also complete a LEAD Laboratory Pulse Assessment to identify strengths, vulnerabilities and practical opportunities for improvement within their laboratory.

Training can be completed. Competence can be assessed. Authorisation can be granted. But do people understand the responsibility that accompanies their work?

Drawing on clauses 5.5, 5.6, 5.7 and 6.2 of ISO/IEC 17025 and clauses 5.2, 5.4, 5.5 and 6.2 of ISO 15189, this webinar examines how laboratories define responsibilities, establish competence requirements, assess capability, authorise personnel and provide continuing development.

Through the LEAD Laboratory Leadership Model, we will connect personal accountability, coaching, technical competence and organisational support. Participants will explore how to develop people who think critically, exercise sound judgement and take ownership of quality. A focused LEAD Laboratory Pulse Assessment will help laboratories determine whether their current approach merely confirms competence or genuinely develops people who can lead quality.

Reliable results do not come from methods, equipment and quality controls alone. They depend on people who understand the purpose of technical requirements and take responsibility for applying them correctly.

Drawing on clauses 7.2, 7.5, 7.6 and 7.7 of ISO/IEC 17025 and clauses 7.3.2, 7.3.3, 7.3.4, 7.3.6 and 7.3.7 of ISO 15189, this webinar explores method selection, verification, validation, technical records, measurement uncertainty and the ongoing monitoring of result validity.

Using the LEAD Laboratory Leadership Model, participants will consider how personal discipline protects technical quality, how teams share knowledge, how systems maintain consistency and how technical excellence becomes part of the culture. The LEAD Laboratory Pulse Assessment will reveal where confidence in results is strong and where it may depend on informal knowledge or inconsistent practices.

What happens when someone in your laboratory says, “Something has gone wrong”?

The response to that moment reveals more about a laboratory’s quality culture than any policy or procedure. Drawing on clauses 7.10 and 8.7 of ISO/IEC 17025 and clauses 7.5 and 8.7 of ISO 15189, this webinar examines the identification, control, evaluation and correction of nonconforming work, together with the actions needed to address causes and prevent recurrence.

Through the LEAD Laboratory Leadership Model, participants will explore personal courage, leadership responses, process effectiveness and the difference between accountability and blame. A focused LEAD Laboratory Pulse Assessment will help participants evaluate whether their laboratory encourages prompt reporting, responsible action, meaningful investigation and organisational learning, or whether fear and silence allow problems to remain hidden.

Complaints and feedback are more than issues to acknowledge, record and close. They are opportunities to understand how the laboratory is experienced by its customers, patients, users and personnel.

Drawing on clauses 7.9 and 8.6 of ISO/IEC 17025 and clauses 7.7 and 8.6.2 of ISO 15189, this webinar explores how complaints and feedback should be received, evaluated, resolved and used to improve laboratory activities and services.

Using the LEAD Laboratory Leadership Model, participants will consider how defensiveness, fear and organisational culture influence the way feedback is received. The focus will be on moving from explanation and defence towards curiosity, learning and meaningful action. A LEAD Laboratory Pulse Assessment will help laboratories evaluate whether feedback is genuinely welcomed, analysed, communicated and transformed into improvement.

Leadership is not only demonstrated in how a laboratory responds to a crisis. It is demonstrated in what the laboratory notices, discusses and prepares for before disruption occurs.

Drawing on clauses 6.1, 7.11 and 8.5 of ISO/IEC 17025 and clauses 5.6, 7.6.4, 7.8 and 8.5 of ISO 15189, this webinar explores the identification and management of risks, information system interruptions, continuity planning, emergency preparedness and the resources needed to maintain laboratory activities. Through the LEAD Laboratory Leadership Model, participants will connect personal awareness, collective vigilance, effective system controls and a culture of preparedness. The LEAD Laboratory Pulse Assessment will help participants determine whether risk management is embedded in everyday decision making or remains an isolated activity completed mainly for compliance.

An internal audit should do more than confirm that procedures exist and records are available. It should help the laboratory understand whether its system is effective, where risks are developing and what needs to improve.

Drawing on clauses 7.7 and 8.8 of ISO/IEC 17025 and clauses 5.5, 7.3.7 and 8.8 of ISO 15189, this webinar explores internal audits, quality indicators and the monitoring of result validity as sources of leadership insight. Using the LEAD Laboratory Leadership Model, participants will consider how individuals respond to scrutiny, how teams engage with findings and how laboratory leaders use evidence to make informed decisions. The accompanying LEAD Laboratory Pulse Assessment will reveal whether evaluations generate real insight, shared accountability and meaningful improvement, or merely confirm that scheduled activities were completed.

Quality culture is not created through one training session, one successful audit or one committed manager. It becomes sustainable when quality is reflected in everyday decisions, shared behaviours and the way the laboratory learns and improves over time.

Drawing on clauses 5.7, 8.5, 8.6 and 8.9 of ISO/IEC 17025 and clauses 5.5, 8.5, 8.6 and 8.9 of ISO 15189, this final webinar brings together objectives, risks, feedback, nonconformities, evaluations, improvement activities and management review as connected sources of organisational learning.

Using the LEAD Laboratory Leadership Model, participants will explore how to sustain quality when personnel change, workloads increase or resources become constrained. The final LEAD Laboratory Pulse Assessment will help participants evaluate their progress, identify remaining priorities and develop a practical plan for continuing their laboratory leadership journey.