Webinars

This session introduces the management system requirements that support the effective operation of an inspection body, focusing on Clause 8.1 to 8.4 of ISO/IEC 17020:2026. We will explore the general requirements of the management system, policies and responsibilities, control of documented information, and actions to address risks and opportunities.

The session will unpack how inspection bodies can establish a structured and effective management system that supports consistent operations and accountability. Particular emphasis will be placed on defining clear roles and responsibilities, ensuring leadership involvement, and maintaining control over documented information.

We will also explore how risk-based thinking is integrated into the management system, enabling inspection bodies to proactively identify and address risks and opportunities. Participants will gain practical insight into building or refining their management systems, as well as understanding the key updates from the 2012 version of the standard.

In this final session, we focus on continuous improvement and system effectiveness by exploring Clause 8.5 to 8.7 of ISO/IEC 17020:2026. The session will cover corrective actions, internal audits, and management review, which are essential mechanisms for monitoring and improving the performance of an inspection body.

We will examine how inspection bodies can move beyond reactive corrective actions towards more effective root cause analysis and sustainable improvement. The role of internal audits will be discussed as a tool for gaining meaningful insight into system performance, rather than simply fulfilling compliance requirements.

In addition, we will explore how management reviews can be conducted in a way that supports informed decision-making, strategic direction, and continual improvement. Participants will gain practical approaches to strengthening their improvement processes and ensuring their management system remains effective, relevant, and aligned with the updated requirements of ISO/IEC 17020:2026.