An internal audit should do more than confirm that procedures exist and records are available. It should help the laboratory understand whether its system is effective, where risks are developing and what needs to improve.
Drawing on clauses 7.7 and 8.8 of ISO/IEC 17025 and clauses 5.5, 7.3.7 and 8.8 of ISO 15189, this webinar explores internal audits, quality indicators and the monitoring of result validity as sources of leadership insight. Using the LEAD Laboratory Leadership Model, participants will consider how individuals respond to scrutiny, how teams engage with findings and how laboratory leaders use evidence to make informed decisions. The accompanying LEAD Laboratory Pulse Assessment will reveal whether evaluations generate real insight, shared accountability and meaningful improvement, or merely confirm that scheduled activities were completed.