People create food safety success—or failure. Human error remains one of the most persistent risks across the food industry, often stemming from unclear expectations, weak competence structures, or inconsistent accountability. This session will focus on how to develop and sustain behaviour-based systems that reduce variability and strengthen reliability in daily operations.
We’ll explore how to design competency frameworks aligned with ISO 22000 Clause 7.2, integrate behaviour-based training, and build accountability models that inspire responsibility rather than fear. Through practical insight, participants will learn how to transform “human error” into “human reliability,” cultivating a culture where awareness, engagement, and ownership drive consistent outcomes.