Even well-established food safety systems can experience deviations, contamination events, complaints, failures, and unexpected incidents. What distinguishes a resilient organisation is not the absence of problems, but how effectively it responds, learns, and prevents recurrence.
This webinar will guide participants through practical incident management, including immediate containment, impact assessment, investigation, root cause analysis, corrective action, communication, and effectiveness verification. A practical PRP-related example will be used to demonstrate how weaknesses in basic controls can develop into significant food safety incidents.
Participants will learn how to move beyond correcting the visible problem and identify the underlying system conditions that allowed it to happen. Because closing an incident is not enough. The organisation must emerge stronger because of what it has learned.