The soul of an organisation is often revealed in how it treats people when they are struggling, not only in how it rewards them when they are succeeding.
This webinar explores the role of leadership during grief, illness, burnout, personal difficulty, professional disappointment, organisational change, and failure. Participants will consider how to respond with empathy while respecting privacy, maintaining appropriate boundaries, and supporting operational needs.
We will examine the difference between trying to fix someone’s pain and creating space for them to remain human within the workplace. Leaders may not be able to remove every difficulty, but their response can either deepen a person’s pain or remind them that they still matter.