An effective quality management system begins with understanding the environment in which the organization operates and the leadership required to guide it.
This webinar explores how organizations can determine their internal and external context, identify relevant interested parties and their requirements, define an appropriate scope, and establish interconnected quality management system processes.
We will then examine the responsibilities of top management in creating strategic alignment, strengthening customer focus, providing direction, and ensuring accountability for quality. Particular attention will be given to the increased emphasis on quality culture, ethical behaviour, the process approach, and risk and opportunity-based thinking.
Participants will gain practical guidance on translating organizational purpose and strategic direction into a quality policy, meaningful leadership actions, clearly assigned responsibilities, and an effective process-based quality management system.