Good intentions do not create quality. Effective planning does. This webinar explores how organizations can turn their understanding of context and interested parties into focused actions that protect performance and create opportunities for growth and improvement.
Participants will learn how to determine, analyse, and evaluate risks and opportunities, plan proportionate actions, integrate these actions into organizational processes, and evaluate whether they have been effective. The session will also examine how to establish measurable quality objectives that support the quality policy, product and service conformity, and customer satisfaction. Finally, we will explore how changes to the quality management system can be planned, communicated, monitored, and reviewed without compromising its integrity.
The webinar will help organizations move beyond isolated risk registers and static objectives towards planning that actively supports strategic direction and desired results.