A quality management system cannot achieve its intended results without the right resources. This webinar explores how organizations can determine, provide, maintain, and evaluate the resources necessary to support their processes and consistently deliver conforming products and services.
We will examine the requirements relating to people, infrastructure, the process environment, monitoring and measuring resources, traceability of measurement results, and organizational knowledge. Participants will consider how physical, social, and psychological working conditions can influence process performance, quality culture, ethical behaviour, and the ability of people to perform effectively. The session will also explore how critical organizational knowledge can be retained, applied, shared, and updated as needs and circumstances change. Participants will leave with a clearer understanding of how to connect resource decisions to operational performance, reliable results, customer confidence, and continual improvement.