How does an organization know whether its quality management system is genuinely working? This webinar explores the information, evaluation, and leadership review processes needed to answer that question with confidence.
Participants will learn how to determine what must be monitored and measured, select appropriate methods, analyse meaningful data, and evaluate the performance and effectiveness of the quality management system. We will examine customer satisfaction, process performance, product and service conformity, external provider performance, quality objectives, and the effectiveness of actions addressing risks and opportunities.
The webinar will also explore how to establish a purposeful internal audit programme and conduct management reviews that support informed leadership decisions. The focus will be on turning information into insight, insight into decisions, and decisions into action that strengthens performance and strategic alignment.