Quality culture is not created through one training session, one successful audit or one committed manager. It becomes sustainable when quality is reflected in everyday decisions, shared behaviours and the way the laboratory learns and improves over time.
Drawing on clauses 5.7, 8.5, 8.6 and 8.9 of ISO/IEC 17025 and clauses 5.5, 8.5, 8.6 and 8.9 of ISO 15189, this final webinar brings together objectives, risks, feedback, nonconformities, evaluations, improvement activities and management review as connected sources of organisational learning.
Using the LEAD Laboratory Leadership Model, participants will explore how to sustain quality when personnel change, workloads increase or resources become constrained. The final LEAD Laboratory Pulse Assessment will help participants evaluate their progress, identify remaining priorities and develop a practical plan for continuing their laboratory leadership journey.